hello Business package
Start to grow your business now!
hello Business premium
+ integrated Telecom
Everything you need to accelerate and scale your business!
Monthly price Starts FREE – no obligations! From 50 / mo
or from 40 / mo with annual plan
  • 5 agent’s seats/conference hosts included
  • Cloud teams
  • Customer identification - creates sales opportunities and enhances support with real-time customer profile storage and presentation: 2000+ customer profiles storage included, seamless storage scalability as you engage with more customers
  • Engage live with web visitors by type chat, voice and video
  • Free unlimited audio/video online calls
  • Conferencing and screen share – conduct business meetings and virtual events, webinars; support and educate
  • Document share
  • And more…

EVERYTHING in "hello Business" plus:

  • 15 agent’s seats/conference hosts included
  • Customer identification - creates sales opportunities and enhances support with real-time customer profile storage and presentation: 4000+ customer profiles storage included, seamless storage scalability as you engage with more customers
  • Powerful customer engagement engine
  • Customer tracking and acquisition
  • Marketing campaigns
  • Targeted personalized notifications, responsive advertising
  • Lead generation
  • CRM/ERP integration
  • Advanced multi-room conferencing solution
  • Full grade cloud Telecom solution, advanced communications
  • Free Dedicated Geo Number routed to your mobile, landline or online
  • And more…
Setup
Easy setup, no downloads
No hardware required
One package supports multi-business
Hello Free Call
Web call button
Web call button customization
Multiple call buttons
Free routing to online agents
Routing calls to mobiles and landlines worldwide unlimited, local country call rate applies 500 free minutes to mobiles or landlines worldwide included
Free online calls
Secure and end to end encrypted calls
On/off office hours
Greeting messages
Call recording
Pause call recording
Voice mail
Smart routing / call flow logic / IVR
Visual call flow builder
Department support 1
Inbound web call button channels 5, increases as per number of agent's seats unlimited
Hello Chat
Live chat with online visitors
Type chat history Free up to 2000 visitors, 1-month history storage Unlimited *
Voice online calls 5 agent's seats
Video online calls 5 agent's seats
Conferencing 50 rooms, 100 participants, 2 hosts, 1-hour multi-room, unlimited participants *, number of hosts as per number of agents on the account, 24-hours conferences
Routing to mobiles and landlines worldwide unlimited
local country call rate applies
unlimited, 500 free minutes to mobiles or landlines worldwide included, then local country call rate applies
Customer tags
Smart triggers and notifications
Customer segmentation
Marketing campaigns
Lead generation
Office hours
Priority rules
Greeting messages
Call recording
Pause call recording
Voice mail
Smart routing / call flow logic / IVR
Department support 1
Document sharing
hello Screen Share
Screen share one-to-one
Screen share one-to-many
Screen share many-to-many
hello Customer
Customer tracking and profiling free up to 2000,
€50 / month for each additional 1000 live customer profiles, max 20 000 profiles
free up to 4000,
€50 / month for each additional 1500 live customer profiles
Live profile presentation
hello Target
Online customer engagements
Offline customer engagements
Customer segmentation
Smart triggers
Multiple marketing campaigns
Targeted notifications
Notifications of agents
Lead generation
hello Conferencing
Voice FREE up to 1 hour
1 euro per extra hour
unlimited *
Video FREE up to 1 hour
1 euro per extra hour
unlimited *
Participants 100 participants included
1 euro per additional participant
unlimited *
Rooms 50 rooms included
1 euro per additional room
unlimited *
Extended conferencing - web, mobile and landlines audio, video, conferencing
Document sharing
Documents presentation
Integrated Hello Telecom
Send and receive calls to/from online agent's dashboard
Outbound calls to mobile and landline phones worldwide unlimited, local country call rate applies unlimited, 500 free minutes to mobiles or landlines worldwide included then local country call rate applies
Dedicated phone number
On/off office hours
Voice recording
Text-to-speech voice messages
Complex call flows / Interactive Voice Response – IVR
Visual development environment for building complex call flows / IVR voice applications
Calls recording
Voice mail
Voice messages to email
Additional country specific local numbers 5 euro / mo 5 euro / mo
Full featured cloud PBX functionality
Department support 1
Internal extensions
Software IP phones/apps (SIP extensions)
Desktop IP phones
Inbound channels 5 unlimited
Outbound channels unlimited unlimited
hello Teams
Agent's seats 5 seats included,
8 euro / mo per additional seat
15 seats included,
7 euro / mo per additional seat
Cloud teams
Outbound call channels to landlines and mobiles unlimited unlimited
Inbound call channels 5 unlimited
Screen sharing
Conferencing as per hello Conferencing option as per hello Conferencing option
Departments 1 unlimited
Hello CRM /ERP
Oracle NetSuite integration 490 euro / mo
real-time CRM/ERP data exchange
Send and receive customer's calls directly inside NetSuite
Use CRM data in hello Target and hello Customer for creating smart notifications and Marketing campaigns

* Unlimited conference participants - fair usage policy applies – up to 100 participants; over 100 participants – 1 euro per participant added
* Unlimited free chat history storage – 1 year, after 1-year period - 20 euro / year
* Unlimited conference rooms - fair usage policy applies - up to 100 rooms; over 100 rooms – 1 euro per room created
* Unlimited Inbound/outbound call channels - fair usage policy applies – double of the number of agent's seats purchased