1. CEP creates or updates a profile of every customer who visits your website or calls you.
2. CEP presents profiles in real-time to your sales and support staff every time a known customer returns to your website or calls you.
3. CEP provides to your staff all the engagement tools for real-time customer identification, tracking and acquisition.
4. Armed with these tools, customer information and CEP's optional integration with your company's CRM, your sales and support teams can provide better support and deliver an outstanding customer experience, exceeding expectations.
5. At the same time CEP smart triggers initiate targeted personalized notifications and responsive advertising to further enhance customer engagements.
hello Business service can be the difference between you closing a sale and your customers closing your website!
The CEP platform provides unprecedented real-time environment to boost
situational awareness for company's sales/support agents, e.i. "live situation-awareness
room". The company's agents are presented live with all the information needed to achieve
marketing or collaboration targets – all current interactions, full relevant details about
current contacts, either customers or members of staff, previous and current interactions
or purchases or support events related to current situation, system's situation advises and
Real live data collected pushed and pulled to/from company's CRM/ERP allows
precise tactical and strategic planning for successful business development. Powerful CRM/ERP
and CEP integration makes analysis and adjustments to ways of interaction with customers an
effective management tool. Our continuous presentation of analysis process assists in
reaching maximum efficiency of customer interactions that traditional communication
approach simply cannot replicate.
Our push notification module adds a new engagement channel where
personalised offers can be applied to the customer’s individual web site experience.
Notifications can also be sent to customers via email and SMS messaging for responsive
A simple conversation can make all the difference between a customer sale and a no sale. We all connect by voice but a real person can make all the difference when it comes to customer contact and commitment. More talk....more sales.
Video is ideal where additional information is required or a face to face conversation works better. For example when an online customer is interested in a new car, sales staff can bring this customer on a personal video tour of the actual vehicle in question.
With hello type chat you can answer customer queries in real time on your website. Sales agents and support staff can also support type chat conversations on the go using mobile devices. hello chat remembers individual conversations for follow up.
Our hello CEP dashboard provides administrator and operator level access through any web connected device. Operator dashboards are fully customizable, so the only the appropriate information for the specific task is presented to the user. CEP allows you customize individual dashboard layouts and elements for sales teams, service agents, or support staff.
Signup is free of charge and requires no software or hardware installation. There is NO CHARGE
up to a certain usage volume.
If you decide to increase the usage volume, we charge a monthly fee based on the number of active customer profiles you have live on your account.
FREE start is offered which includes up to 2 000 live customer profiles.
Then prices start at just €50 / month for each additional 1500 live customer profiles.
A variety of flexible setups and options is available to allow your business to boost workflow efficiency, gain and retain customers and increase revenue.
Let's start a conversation! Pop us an email at email@example.com or click the free call button below to talk directly with a sales agent.