The 'realtime' Customer Engagement Platform


hello CEP lets you engage and serve your online customers

CEP creates a profile of every customer who visits your website. These profiles are presented to your sales staff every time a known customer returns to your website. Armed with this customer information your sales team can provide both better support and deliver a better customer experience, exceeding expectations .  

Say hello to better CX

Whether you work for customer service or sales, knowing your customer profile makes it easier to provide effective support online. Hello CEP provides all the information and engagement tools for your support and sales teams to deliver an outstanding customer experience with real-time online customer identification, tracking, acquisition and engagement. Hello CEP also provides push notification and responsive advertising tools to further enhance customer engagements.

awareness

The CEP platform provides unprecedented real-time environment to boost situational awareness for company's sales/support agents, e.i. "live situation-awareness room". The company's agents are presented live with all the information needed to achieve marketing or collaboration targets – all current interactions, full relevant details about current contacts, either customers or members of staff, previous and current interactions or purchases or support events related to current situation, system's situation advises and warnings.

CRM/ERP

Real live data collected pushed and pulled to/from company's CRM/ERP allows precise tactical and strategic planning for successful business development. Powerful CRM/ERP and CEP integration makes analysis and adjustments to ways of interaction with customers an effective management tool. Our continuous presentation of analysis process assists in reaching maximum efficiency of customer interactions that traditional communication approach simply cannot replicate.

notification

Our push notification module adds a new engagement channel where personalised offers can be applied to the customer’s individual web site experience. Notifications can also be sent to customers via email and SMS messaging for responsive engagement.

voice

A simple conversation can make all the difference between a customer sale and a no sale. We all connect by voice but a real person can make all the difference when it comes to customer contact and commitment. More talk....more sales.

video

Video is ideal where additional information is required or a face to face conversation works better. For example when an online customer is interested in a new car, sales staff can bring this customer on a personal video tour of the actual vehicle in question.

type chat

With hello type chat you can answer customer queries in real time on your website. Sales agents and support staff can also support type chat conversations on the go using mobile devices. hello chat remembers individual conversations for follow up.   


hello CEP also works with existing CRM solutions.

CEP is the engagement layer for enhanced customer experience which can communicate seamlessly with existing CRM platforms such as Netsuite or Salesforce. CEP can also be used as an independant service where no CRM solution is in use by the company.    


Flexible dashboard control

Our hello CEP dashboard provides administrator and operator level access through any web connected device. Operator dashboards are fully customizable, so the only the appropriate information for the specific task is presented to the user. CEP allows you customize individual dashboard layouts and elements for sales teams, service agents, or support staff.


The cost of hello CEP is a lot lower than you might think!

Signup is free of charge and requires no software or hardware installation. We charge a monthly fee based on the number of active customer profiles you have live on your account. FREE start is offered which includes up to 500 live customer profiles. 

Then prices start at just €52 / month which includes up to 1500 live customer profiles.


Want to know more about CEP or any of our other hello services?

Let's start a conversation! Pop us an email at info@sayhello.cloud or click the free call button below to talk directly with a sales agent.